Direct-to-Consumer Services

If your company needs a full-time contact center or one that handles overflow and after-hours calls with the same care you would, learn more about Taction.

Hire Knowledgeable, Well-Spoken Agents

Taction's award-winning agents are carefully screened during the hiring process. Then they receive intensive training in customer service, listening skills, sales, client knowledge, and more.

Our training is so thorough that our agents become comfortable working without a script. That means your customers converse with great listeners who give the right answers, not canned responses.

They take orders and literature requests, track orders, update your inventory, and capture important information, including credit card numbers, e-mail addresses, and more.

Using your business rules, our agents offer a service that is critical to customer satisfaction: first-call problem resolution.

Our agents up-sell, cross-sell, and replacement-sell your inventory in a friendly, non-aggressive manner. Your customers will feel enlightened about their options, instead of uncomfortable and defensive about getting a hard sell.

Monitor Your Agents

Taction lets you dial a toll-free number from any phone to listen in, day or night, as our agents take your calls. Ask about our call monitoring package.

When you're not listening, we are. We record virtually all of our calls. We listen to a wide sample. Then we reward our agents for what they're doing well and coach them if there's room for improvement. We give them the tools they need to succeed at their job, which is representing you, the client.

Get the Team Size and Emergency Coverage You Need

Hire a team of dedicated agents who work only for you, or use our more economically priced shared team.

Your team can be available for a limited number of hours or for 24 hours a day, 7 days a week, 365 days a year.

If you use Taction for overflow and after-hours calls, you have the comfort of knowing that all of your calls can be sent here if you need emergency coverage.

If your company is handling all of its customer contacts in-house, but you think you're ready for outsourcing, download a copy of our article "Are You Ready for Outsourcing?" as it appeared in Connections Magazine. It will help you ask important questions about outsourcing your contact center.

The Good, the Bad, and the Profitable

The bad news is, if you aren't offering great customer service, your business is suffering. Up to 45 percent of your customers will leave because of poor service. Another 20 percent will leave because they don't get enough attention.

The good news is, if you improve your customer retention by 5 percent, you can improve your profitability by 25 to 100 percent. And if you cut customer defections by 5 percent, your profits can increase by 25 to 95 percent.

Profitability is a direct result of offering great products and service. For more than two decades, Taction has been providing great customer service, leaving our clients to concentrate on what they do best. With Taction, you get a team of customer service experts without the headaches of hiring, training, and costly overhead.

Download a copy of the Taction Direct-to-Consumer Services brochure: