Services at a Glance

Taction offers a comprehensive menu of direct-to-consumer and business-to-business sales and services.

Whether we're taking an order or helping a customer resolve an issue the first time they call, we offer "The Taction Value." That means our agents provide satisfying telephone, e-mail, e-fax, mail, and e-chat experiences that lead to a higher average order value, more reorders, and a longer customer relationship. And we do it one transaction after another, every day of the year.

Let Taction help you form lasting, profitable relationships with your customers. Call today to learn more.

Contact Center Services

  • Inbound and outbound sales to consumers
  • Customer service
  • Literature request entry
  • Inbound and outbound sales to businesses
  • Sales support for feet-on-the-street

Support Services

  • Up-selling, cross-selling, and replacement-selling programs
  • Custom reporting
  • Credit card verification and authorization, with funds depositing
  • Inventory management
  • Dealer and retailer location information
  • Literature fulfillment
  • Creation and maintenance of customer and dealer databases
  • Development of process and product knowledge databases
  • Contact center operations and technology consulting services

The Taction Value at Work

In a year-long, side-by-side comparison with in-house agents for an international manufacturer of diet products, Taction's agents generated orders that were an average of 8 to 10 percent larger. Not only did Taction's knowledgeable, well-spoken agents sell more than the manufacturer's own agents, they helped turn customers into educated consumers who became enthusiastic brand loyalists.