Services at a Glance

Taction offers a comprehensive menu of direct-to-consumer and business-to-business sales and services.

Whether we're taking an order or helping a customer resolve an issue the first time they call, we offer "The Taction Value." That means our agents provide satisfying telephone, e-mail, e-fax, mail, and e-chat experiences that lead to a higher average order value, more reorders, and a longer customer relationship. And we do it one transaction after another, every day of the year.

Let Taction help you form lasting, profitable relationships with your customers. Call today to learn more.

Contact Center Services

Inbound and outbound sales to consumers
Customer service
Literature request entry
Inbound and outbound sales to businesses
Sales support for feet-on-the-street

Support Services

Up-selling, cross-selling, and replacement-selling programs
Custom reporting
Credit card verification and authorization, with funds depositing
Inventory management
Dealer and retailer location information
Literature fulfillment
Creation and maintenance of customer and dealer databases
Development of process and product knowledge databases
Contact center operations and technology consulting services

The Taction Value at Work

In a year-long, side-by-side comparison with in-house agents for an international manufacturer of diet products, Taction's agents generated orders that were an average of 8 to 10 percent larger. Not only did Taction's knowledgeable, well-spoken agents sell more than the manufacturer's own agents, they helped turn customers into educated consumers who became enthusiastic brand loyalists.