Public Recognition

March 27, 2006

Winners of Omega's 2006 NorthFace ScoreBoard Award(SM) consistently exceeded customer expectations

The Omega Management Group Corp., specialists in helping companies boost revenue and profits by implementing loyalty management strategy programs that increase customer and employee satisfaction, announced today that 34 companies have qualified to receive its NorthFace ScoreBoard Award(SM). Now in its sixth year, the award is presented annually to companies who, as rated by their own customers, achieved excellence in customer satisfaction during the prior calendar year.

"The NorthFace ScoreBoard Awards recognize organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations," said John Alexander Maraganis, president and CEO of Omega. "In 2005, more than 165 projects, many international in scope, were judged from over 75 companies based in the U.S. and abroad. We're pleased to see that most of the companies are repeat winners."

Omega's methodology measures customer satisfaction levels for all clients on a 5-point scale at least twice during the year in such categories as technical support, field service, sales process, customer service, product quality, account management and training. The NorthFace ScoreBoard Award winners are companies who, based on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0 score in any category measured.

"Our industry has become flooded with customer awards, with many based on a simple application process," said Maraganis. "Due to its unique 'customer-only vote' criteria, the NorthFace ScoreBoard Award has been viewed from its inception in 2000 as the only true objective benchmark for recognizing excellence in customer service. Our research indicates that companies that consistently achieve a 4.0 rating or above are succeeding in locking in profitable, long-term customer relationships, and this significantly raises the bar on their competitors."

Omega will formally present the award during ceremonies on June 14 at its SCORE Conference 2006, being held at the Seaport Hotel in Boston from June 12-15. This conference is the only event in its industry that explores best practices in developing a loyalty management strategy as well as incorporating such a program within an organization's many customer-facing operations. Hundreds of service, support, sales, marketing and human resources executives from the country's leading companies attend each year.

And the Winners Are:

Six-time winners

  • Advanced Medical Optics (formerly VISX), (Santa Clara, Calif.(
  • CYTYC Corporation, (Marlborough, Mass.)
  • Haemonetics Corporation, (Braintree, Mass.)
  • JEOL USA, Inc. (Peabody, Mass.)
  • Kronos Incorporated (Chelmsford, Mass.)

Five-time winners

  • 3M Touch (Methuen, Mass.)
  • Data Direct Technologies (Morrisville, N.C.)
  • GE Healthcare (Wauwatosa, Wis.)
  • (1) Micro Focus International (Rockville, Md.)
  • Newmarket International Inc. (Portsmouth, Calif.)
  • Primavera Systems, Inc. (Bala Cynwyd, Penn.)
  • RISO, Inc. (Danvers, Mass.)
  • SERENA/Merant (San Mateo, Calif.)
  • (1) Waters Corporation (Milford, Mass.)
  • ZOLL Medical Corporation (Chelmsford, Mass.)

Four-time winners

  • Alfa Wassermann, Inc. (West Caldwell, N.J.)
  • Analog Devices (Wilmington, Mass.)
  • BostonCoach (Everett, Mass.)
  • Dionex Corporation (Sunnyvale, Calif.)
  • Sony Electronics (Park Ridge, N.J.)

Three-time winners

  • Affymetrix, Inc. (Santa Clara, Calif.)
  • Apptis/Planet Gov (Chantilly, Va.)
  • Boston Scientific (Natick, Mass.)
  • Carl Zeiss, Inc. (Thornwood, N.Y.)
  • FLIR Systems, Inc. (Portland, Ore.)
  • Per-Se Technologies, Inc.(Atlanta, Ga.)

Two-time winners

  • Aleris Rolled Products (Louisville,Ky.)
  • Bio-Lab (Lawrenceville, Ga.)
  • NetScout (Westford, Mass.)
  • Quantum Corporation (Irvine, Calif.)
  • (1)Thermo Electron Corporation (Waltham, Mass.)

First-time winners

  • Diagnostic Products Corporation (Flanders, N.J.)
  • KVH Industries, Inc. (Middletown, R.I.)
  • Taction (Waldoboro, Maine)

Note to Editors: City/state denotes either company headquarters or principal location where customer satisfaction work was conducted. (1) Denotes companies who won the award for multiple divisions.

About Omega

Since 1984, the Omega Management Group Corp. has been a recognized expert in developing and implementing customer and employee loyalty management strategy that lead to increased product and service revenue and profits. The loyalty management services include customer and employee surveys, employee incentive programs, key account retention strategies, win-back strategies, competitive benchmark studies, and marketing of customer satisfaction results to employees, customers and the marketplace. For more information on Omega and SCORE Conference 2006, visit www.omegascoreboard.com or call (978) 256-3331.

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