Vice President & General Manager
Theresa joined the company in 1984, working evenings and weekends as a customer service representative and staying home during the day to raise her children. Steve immediately recognized her as a person who would have a positive impact on Taction's growth. Theresa has helped Steve groom the company's management members and conveyed to them her extensive, first-hand knowledge of providing premium customer service.
Over the past two decades, Theresa has played a vital role in creating high standards and effective protocols for serving Taction's clients. Today she handles all aspects of human resources, ensuring that Taction employs customer service agents of the highest caliber. She also helps us remember important past lessons as we move confidently into the future.
"We had extremely high expectations of Taction and they surpassed them all. When a huge mail piece dropped two weeks early, they took it all in stride."